Refund Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. To be eligible for a return, your items must be unopened in original packaging or have never been used.

To start a return, contact us at support@beepwell.com. Please note that returns will need to be sent to the following address:

If your return is accepted, we'll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We accept returns for both defective and non-defective products. If you are not satisfied with your purchase or if the product is defective, you can return it following the guidelines below:

• Products must be returned within 60 days from the date of delivery.
• The item must be in its original condition, unused, and in the original packaging.
• A valid proof of purchase is required for all returns.

Return method

• How to send: By mail
• Return label: Download and print — we'll email it to you once your return is approved
• Return shipping cost: Customers are responsible for return shipping. However, if you received a damaged, defective, or incorrect item, we cover the return shipping costs.

Restocking fee

We do not charge any restocking fees for returned products. There is no additional cost from our side for processing returns, apart from the return shipping cost paid by the customer.

Refund processing time

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be processed within 7 business days after we receive the returned product.

Please remember it can take some additional time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we approved your return, please contact us at support@beepwell.com.

We only replace items that were initially defective or damaged. If you need to exchange your product for the same item, please email us at support@beepwell.com.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.