We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your items are unopened in original packaging or have never been used.
To start a return, you can contact us at support@beepwell.com . Please note that returns will need to be sent to the following address: 1Click 3PL - 4022 Bell Dr, Temple, TX 76502, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@beepwell.com
Returns:
We accept returns for both defective and non-defective products. If you are not satisfied with your purchase or if the product is defective, you can return it following our return guidelines.
Return Guidelines:
Products must be returned within 60 days from the date of delivery.
The item must be in its original condition, unused, and in the original packaging.
A valid proof of purchase is required for all returns.
RETURN METHOD:
Your option to send us your return: By Mail
Return Label: Download and print
Return Cost: Customers are responsible for the cost of return shipping. However, if you received a damaged, defective, or incorrect item, we’ll cover the return shipping costs.
Restocking Fee:
We do not charge any restocking fees for returned products. There is no additional cost from our side for processing returns, apart from the return shipping cost paid by the customer.
Refund Processing Time:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be processed within 7 business days after we receive the returned product. So, the refund processing time is 7 business days. The time for the refund to reflect in your account may vary depending on your payment provider.Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 10 business days have passed since we approved your return, please contact us at support@beepwell.com
Exchanges:
We only replace items that were initially defective or damaged. If you need to exchange your product for the same item, please email us at support@beepwell.com. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you can make a separate purchase for the new item.
Contact Info:
BeepWell
Address: 312 West 2nd Street #A489, Casper, WY 82601, United States
Phone Number: +1(303) 800-5970
Email: support@beepwell.com
Business Hours: Monday - Friday 9:00 A.M. to 6:00 P.M (MST)